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Online RMA Request Form

Please contact Wavestream Support to assist with troubleshooting and/or to resolve any product issue. If a unit needs to be returned for further investigation or product testing, a Return Material Authorization (RMA) number must be assigned by Wavestream prior to return.

IMPORTANT: Please include a copy of completed RMA form with the unit being returned, along with the shipment tracking information.

To avoid non-warranty shipping damage, please ship the unit in its original packaging material. Make sure to write the RMA # on the outside of all shipping containers.

SEND EQUIPMENT TO:
Wavestream, Attn: RMA # ____, 545 West Terrace Drive, San Dimas, CA 91773

This form is also available in PDF format to be faxed or emailed:
Download PDF Form

Company Information

Customer Technical Contact

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Product Information

Please Note:
WAVESTREAM CHARGES AN EVALUATION FEE OF $1500 USD PER ITEM RETURNED

For warranty repairs, there is no evaluation fee charged. For non-warranty repairs, the $1500 USD charge will be applied toward the price of the repair, at the time the repair amount is quoted.

To avoid non-warranty shipping damage, please ship the product back to the factory in its original packing material, and write the RMA number on the outside of the shipping container. If you need assistance or have additional questions regarding the RMA process, please call us.

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